Serving the Community for over 30 Years
The first organized 9-1-1 ambulance service in Worcester, MA was at first operated by the Worcester Police Department in the 1960’s and early 1970’s. In 1977, the Worcester City Hospital initiated the first “Worcester EMS”, providing only one or two basic life support (BLS) ambulances per shift to cover the City. By the mid-1980’s, the staff had transitioned to all-intermediate or paramedic, and the service has remained advanced life support (ALS) capable to this day. UMass Memorial EMS is contracted to provide emergency ambulance service to the City of Worcester and the Town of Shrewsbury. We also provide mutual aid support to surrounding communities.
In Worcester and Shrewsbury, 9-1-1 calls for emergency medical assistance are received first by the municipal police department or communications center, and then forwarded to our EMS Communications Center for prioritization and dispatch. All UMass Memorial EMS resources – including partner backup agencies – are controlled from the same EMS Communications Center at UMass Memorial Medical Center – University Campus. Worcester EMS can communicate via VHF, UHF, and 800 MHz radio to each of the public safety agencies with whom we work side by side.
Meet Our Professional EMS Providers "ON DUTY" in the Community
Watch the videos in our "ON DUTY" series to learn more about the men and women who make our service so special, and to learn more about what we do each and every day! this section to learn more about our professional paramedics, supervisors, and the work that we do for our Central Massachusetts communities! Click here to view our "ON DUTY" page and watch our people at work!
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