Phone: (508) 421-5705 - (Call 911 for an EMERGENCY)

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Safety Is Always The First Priority!

Safety First

UMass Memorial Life Flight believes firmly in safety practices and educating our partners in the community about how to effectively provide for a safe operating environment in the best interest of patient care. 

North East Air Alliance (NEAA)

UMass Memorial Life Flight is a founding member of the North East Air Alliance (NEAA), along with Boston MedFlight and Hartford Life Star. Originally called the “New England Air Alliance”, the name was changed several years ago with the addition of three additional air medical programs to the group, including those in MaineNew Hampshire, and New York. The mission of NEAA is to share information, discuss experiences, and encourage communication between the programs in order to maintain a safe and high quality critical care transport system in the region. Through collaboration instead of competition, NEAA fosters best practices in aviation and critical care transport safety. Click here to learn more about the North East Air Alliance.


Vision Zero

Education, awareness and vigilance! These are the three key points that keep Vision Zero focused. Without any one of these, the other is nullified. Vision Zero was created by the Association of Air Medical Services (AAMS) and the MedEvac Foundation International as a movement to decrease the accident rate through safety awareness, by addressing the essential components of building a community culture of safety. UMass Memorial Life Flight is a member of AAMS and fully supports this and other safety initiatives.

Air Methods Aviation Safety Initiatives

As the most experienced air medical operator in the helicopter EMS industry, Air Methods has an obligation to use its leadership position responsibly to encourage safety improvements within the air medical community. In 2013, Air Methods successfully achieved Level 4 in the FAA’s Safety Management System (SMS) program, which is the highest. Air Methods is currently the only helicopter air medical operator to achieve this milestone in the FAA’s SMS voluntary implementation program, and one of only 8 commercial air operators in the nation to earn and exit Level 2 SMS status. With this milestone, Air Methods joins the elite company of major commercial air operators to reach this last level and currently is the only helicopter company and air medical provider to hold this distinction. Click here to read more about Air Methods and their approach to safety

More in this category: « Community Outreach The Helicopter »
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Our Department

UMass Memorial EMS is a Department of the UMass Memorial Medical Center in Worcester, Massachusetts, the region’s only Level I ACS verified trauma center. UMass Memorial (Worcester) EMS is wholly owned and operated by the Medical Center. UMass Memorial Life Flight is operated by Air Methods Corp. (QMLA253U) and staffed by UMass Memorial Medical Center.